FREQUENTLY ASKED QUESTIONS
Do I have to go to a timeshare presentation in order to take advantage of the vacation certificate?
Great question. No, you will never be required to attend any sales or timeshare presentation. Simply put, there are no hidden fees or strings attached.
Do the certificates have an expiration date?
Yes, Your digital certificate will expire 7 days out from the date you receive it. Please note that the expiration date shown on the digital certificates only pertains to the actual activation of the certificate. After you activate a vacation certificate, you will have at least 18 months to travel. To activate, simply pay the daily taxes and fees that correspond to the certificate. Certificates can activated by phone or online.
Do I have to set my reservation and travel by the expiration date printed on the certificate?
No. The expiration date pertains to activation of the vacation certificate only. Once you activate the certificate by paying the taxes and fees of a vacation certificate, you will then have at least 18 months to travel.
How do I redeem the certificates?
You may activate a certificate over the phone or online by paying the resorts taxes and fees of $19.70 per night for our Mexico resort options. Once you activate within 7 days of receiving the digital certificate you will have 18 months to choose travel dates. To date, our travel partner BookVIP has redeemed tens of thousands of digital certificates and has a fantastic reputation to be proud of!
Can I resell my certificate?
No. You may not. Reselling or bartering the certificates will cause us to void the certificate. This will violates our terms, conditions, and agreements you accept before using our certificates. The agreements we maintain with our hotel and resort companies prevent us from competing against or jeopardizing their published rack rate. If you were able to sell these certificates, there would be no way to prevent a member from selling our certificates directly to the end user, thereby creating competition and lowering our partner properties' published rates. So they cannot be sold or bartered for services in anyway.
Is this month to month or a long term contract?
The FaceFit membership portion of this promotion is a month-to-month 12 month contract of $99/month that is billed on or around the original purchase date. Membership can be canceled during the last month of the contract to prevent an auto-renewal into a new 12 month agreement.
Can I book before the required 30 day advance notice on the travel certificates?
These do not work for last minute bookings. You must book with a minimum of 30 days advance notice prior to preferred or selected check in dates. So as long as you are booking more than 30 days out BookVIP can fulfill based on availability. The properties that BookVIP works with release their unoccupied inventory 30 days out, so there is no way around this. The one exception is when and if available, you agree to an upgrade that requires a resort preview we may be able to get them in with less than 30 days advance notice.
What are the taxes and fees and what are the based on for the travel certificates.
The taxes and fees are based on a few factors, examples include but are not limited to: local tourism and bed taxes, Sales tax based on the full rack rate of the accommodations, maid service fees, zone surcharges, travel agency fees, federal, state, local or municipal taxes, etc.
Are there any other fees or expenses/costs?
The recipient of the certificate will receive 6 days 5 nights luxury hotel accommodation room rate free of charge, which retail is valued at up to up to $300 per night in Mexico, however the recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable and any other personal or miscellaneous expenses.
Resort fees in Mexico are from $10.00 to $14.00 per night
Resort fees cover items like: WiFi Internet Access Local Calls. Resort amenities,
Fitness centers,in-room safes, Beach Chairs, umbrellas, beach/pool towels, activities and more.
Can I travel with my children?
The short answer is YES. You can travel with 2 adults and up to 2 children up to the ages of 12 or under. If traveling with extra adults or children, upgrades may be available to accommodate depending on availability. Upgrades require the purchase of additional rooms or larger suites which may not always be available. Prices for additional children etc depend on room availability and seasonality so prices cannot be quoted until travel dates are selected. These promotional certificates are designed for couples or small families. More than 4 persons will be harder to accommodate with these promotions and in some cases not possible.
Can I cancel the activation and get my money back?
This certificate activation is FINAL & NON-REFUNDABLE unless you purchased Trip Guard.
If Trip Guard insurance was purchased, you may cancel anytime up and until you have confirmed travel dates. If Trip Guard was declined, you customer will have a store credit to use your vacation dollars toward any hotel or resort of their choice within BookVip.com.
Once dates are confirmed with the certificate, no changes will be allowed. Cancellations after dates are confirmed will result in forfeiture of the activation fees. (The inventory used for these rooms are not as flexible as booking at retail rack rates, once confirmed changes will not be allowed and cancellations or no shows will result in forfeiture of fees paid)
Are the resorts in Mexico "All Inclusive"
No the resort for the certificate will not be all inclusive. The recipient of the certificate is responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses. This certificate cannot be combined with any other promotional vacation offer.
BookVIP will, however, offer the certificate holder opportunities to upgrade to a different resort with an All Inclusive plans starting at only $199 and $299 per couple for the entire stay. This upgrade option can save you nearly $1500 in value compared to anywhere else. You will be asked to attend a resort discovery tour of the property where they will introduce them to the benefits of resort membership or ownership and their frequent visitor plans. This takes a quick 90 minutes and will provide you with an additional $1000 in savings.
Are flights included in these certificates?
No the flights are not included. The recipient of this certificate is responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses. This certificate cannot be combined with any other promotional vacation offer.
What are the upgrade options that will be offered to me for my Mexico trip?
One of the ways that these promotions are made possible is the BookVIP will be offering the certificate holder the opportunity to upgrade. For example for the 5 night Mexico vacations we will offer the end user the opportunity to upgrade to All Inclusive resorts starting at only $199 per couple for the entire stay. We have upgrade options at $199 and at $299 that will allow 2 adults and up to 2 kids up to the age of 18 to have all their meals and drinks included for as low as only an additional $199. This is a huge value that can save you up to $1500 on your vacation. The certificate holder will have the option of upgrading to All Inclusive offers as seen on BookVIP at significant additional discounts not available to the public. These upgrades will require that they meet certain demographics and agree to attend a resort preview to consider the benefits of resort ownership. There is absolutely no obligation for you to upgrade and if you do upgrade there is no obligation for you to join or purchase anything.
FACEFIT TERMS AND CONDITIONS*
Membership begins on the day of purchase.
FACEFIT memberships are non-transferrable and may only be used by the initiating client.
FACEFIT member agrees to a 6 month commitment billed monthly at $99/month plus taxes.
FACEFIT membership may be cancelled at any time after the initial 6 month commitment. Membership will auto-renew into a new 6 month commitment at the end of the contract unless canceled before the renewal date.
Monthly treatments must be used within the allotted 30 days or they will not be rolled over into the following month. Any treatments that are not redeemed will be lost.
The monthly recurring fee will be charged automatically around the approximate date of the original purchase date.
Memberships must be cancelled in-store or via email at email@example.com. Please provide your name, phone number, email address and date you'd wish to terminate your membership.